Enhanced services, new digital dimensions
Certain major technological developments, such as connected objects, big data or blockchain, open up new horizons for insurance. They also mark the transition from insurance for all to insurance for the individual, while retaining the advantages of pooling. That is why we are speeding up our digital transformation, in order to strengthen our relationship with our members and customers by offering them innovative services.
We are developing high value-added mobile apps, such as “SelfCAR[e]”. The winner of an Argus d’Or award (claims management category), this app allows policyholders making a car damage claim to take their own photos and instantly forward them to an authorised repairer, giving them control over the claim as well as getting it handled more quickly.
We have created a platform for innovative, user-friendly services targeting the connected home. In partnership with Verisure, the European leader in remote surveillance, Covéa has introduced an offer covering fire, break-ins and flood damage, 24/7. It also provides policyholders with peace of mind through access to home automation functions (power cut alerts, movement detection, temperature and humidity control, etc.).
These initiatives illustrate our goal of providing the best possible experience of insurance, by simplifying the relationship between insurer and member or customer. Our role goes far beyond financial compensation. We aim to focus increasingly on support, advice and assistance for our members and customers.
Key figures at 31 December 2018
0millionmembers ans customers
0millionhealth insurance policyholders
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MAAF : mutualist and practical
MMA : the entrepreneurial culture
GMF : the Public Service at heart